We primarily use FDM techniques. FDM builds durable, functional parts layer by layer with thermoplastic filaments, 

Our material selection includes PLA, ASA, PETG, and flexible TPU filaments,. Each material offers unique strength, flexibility, and finish options to match your design requirements.

How to Customize Your Order

For our highly personalized items (like the MetroCard, House Numbers, NFC Lithophane, and Business Cards), all customization is now done directly on the product page before you add to your cart. You no longer need to send an email.

Please follow these steps on the product page:

Step 1: For ALL Products (Color Selection)

Find the "Choose Custom Color" box.

Type out your color choices and clearly assign them to specific parts of the item.

Example: (Body - Black / Shirt - Red / Shoes - Blue / Teeth - Gold)

Please Note: Your purchase includes up to two (2) colors for free. A third color adds $3.00, and a fourth adds $6.00 (total).

If your product comes with multiple separate pieces, please be aware that individual pieces may be limited to 2-3 colors. Be sure to specify the color placement for each piece.

Step 2: For PERSONALIZED Products (Files, Links, & Text)

Find the required box labeled "Are you uploading a file for this item?" and type "Yes".

Use the "Upload File" tab to attach your photo or logo.

Use the "Custom Text/Link" box to paste your full URL link (for NFC items) or type your custom text (for House Numbers, MetroCards, etc.).

Need to Make a Change?

If you need to make a correction or provide an update to the customization details you submitted with your order, please email us within 24 hours at: 3XTRAORDNRYPRINTS+CHAT@GMAIL.COM.

Please include your Order Number in the subject line and clearly state the updated information in your email.

Missing Information: If our team finds that any necessary files or details are missing from your order, we will reach out to the email address you used at checkout to request the information. Please note that this may result in a delay in the production of your order.

To ensure we can create and ship your unique 3xtraorDnry Prints item as efficiently as possible, we currently do not offer a digital mock-up service.

We create your product exactly as specified in the "Choose Custom Color," "Custom Text/Link," and "Upload File" fields on the product page. Please double-check all text, links, and selections for accuracy before adding the item to your cart.

Our products are built to be durable, but to keep them looking their best, we recommend simple care:

Avoid leaving items in extremely hot environments, like the dashboard of a car in direct sunlight, as high temperatures can cause the material to warp.

To clean, simply wipe with a damp cloth. Do not submerge electronic items like the Mr. 3xtra Mini Billboard.

Our custom products are created uniquely for you. From engraving specific dates on the Dodgers charm to printing your chosen station on a MetroCard, these items are permanently altered to your specifications and cannot be restocked or resold. For this reason, all sales on personalized products are final unless the item arrives damaged or there is a mistake on our part.

Every item at 3xtraoDnry Prints is made-to-order.

Production Time: Please allow [e.g., 3-7 business days] for us to print, assemble, and package your order. More complex items involving electronics or multi-material prints may take slightly longer.

Shipping Time: After production, your order will be shipped via the method you select at checkout. You will receive a tracking number via email as soon as it's on its way.

Our lighter cases are precision-designed to fit the standard BIC® Classic Lighter (J26 Maxi). However, BIC's own manufacturing process has minor variations, and the thickness of the decorative plastic wrap on the lighter can also affect the fit.

If the fit is too tight: Often, carefully removing the plastic wrap from the BIC® lighter is all that's needed for a perfect slide.

Pro Tip: For a guaranteed fit every time, we recommend taking your 3xtraoDnry Prints case with you when you buy a new lighter so you can test it in-store.

The 3XP Remake Program is your 30-day quality guarantee. It is designed to give you complete peace of mind, ensuring you receive a high-quality product free from defects.

This program covers two specific situations:

Shipping Damage / Defective on Arrival:

Timeframe: You must inspect your item and report any major shipping damage or defects within 14 days of delivery.

What this is: This covers items that are clearly broken in transit or arrive with an obvious functional defect (e.g., an NFC tag that doesn't work).

Manufacturing Defects:

Timeframe: This covers your item for a full 30 days from the date of delivery.

What this is: This covers defects in workmanship that may appear with normal use, such as layer separation or a part breaking at a weak point (that was not caused by being dropped).

Covered:

Items broken during shipping.

Functional defects (e.g., NFC tag doesn't read, parts don't fit together).

Major print failures (e.g., significant layer separation, warping, or missing parts).

Not Covered (Exclusions):

Accidental damage (e.g., dropping the item, spilling liquid on it).

Environmental damage (e.g., leaving a PLA print in a hot car, causing it to warp).

Normal wear and tear, such as minor scratches from use.

Minor cosmetic artifacts inherent to 3D printing (e.g., slight stringing, visible layer lines) that don't affect function.

Customer regret (e.g., deciding you don't like the color you chose, or providing a low-quality photo for a lithophane).

If your item qualifies, please follow these steps:

Email Us: Send an email to 3XTRAORDNRYPRINTS+CHAT@GMAIL.COM.

Subject Line: REMAKE REQUEST - Order #[YourOrderNumber]

Provide Proof: In the email, you must include:

A clear description of the issue.

Clear photos and/or a video showing the defect. (Claims without photo/video proof cannot be processed).

Our Returns & 3XP Remake Policy

Please read this policy carefully. This is our official process for all returns, remakes, and claims.

Important: Policy for Personalized Items

Due to their unique nature, personalized items (such as NFC Lithophanes, MetroCards, House Numbers, and Business Cards) that contain your specific photos, links, text, or other personal information cannot be returned for a refund.

If your personalized item has a manufacturing defect or was damaged in shipping, it is covered by our 3XP Remake Program. This program is our exclusive method for resolving all claims for custom items.

How to Start a Return or Remake Claim

If your item qualifies, you must follow these steps to initiate your claim:

Email Us: Send an email to 3XTRAORDNRYPRINTS+CHAT@GMAIL.COM.

Subject Line: RETURN/REMAKE REQUEST - Order #[YourOrderNumber]

Provide Proof: In the email, you must include:

A clear description of the issue (e.g., "Requesting a return/remake for a defective item").

Clear photos and/or a video showing the defect. (Claims without photo/video proof cannot be processed).

Approved Claim Resolution (Our Returns Process)

Once your claim is reviewed and approved, you will have the following two simple, no-cost options.

Keep & Remake (Replacement): You keep the defective item (no need to return it), and we will produce and ship you a brand new replacement.

Recycle & Remake (Our Return Method): We will provide you with a pre-paid return label to send the defective item back to us (so we can recycle it). We will then produce and ship your brand new replacement.